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Our group has performed projects for a myriad of clients from major fortune 100 companies to small startup businesses. We understand the sales pressures and budget constraints while still striving to provide a great customer experience. We consider our client relationships to be true partnerships; we implement only the most cost effective solutions while keeping these critical factors in mind. To put it simply, we treat your company as if it were our own.

Our leadership team has built call centers and trained thousands of customer care and sales agents for groups like Wyndham, MCI, Expedia, and Chase just to name a few.

Our distinctive and proven process along with an unparalleled customer service approach has created a winning partnership for our clients.


STATE-OF-THE-ART
          CALL CENTER

 

DEDICATED TEAM OF
          EXPERTS

 

CUSTOM SOFTWARE

 

RIGOROUS TRAINING
          PROGRAM

 

IMPECCABLE CUSTOMER
          SERVICE

 

INITIAL CONSULTATION
          IS ALWAYS FREE

Gold Mountain Communications is a US-based live operator inbound/outbound call center and service agency helping leading national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables Gold Mountain Communications to field thousands of calls daily for each client with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world-class call center service to our clients and allow them to focus on their core competencies.

Our advanced business infrastructure provides unparalleled ability to consistently deliver best-in-class service to each and every one of our customers. Every Gold Mountain Communications agent undergoes a rigorous customer care and sales training program and is specifically trained for all individual client program needs.

We provide you with a dedicated team of experts from agents to systems engineers to project managers. We understand your business moves fast and timing is critical. We make sure you can rely on a team who is there for you.

Integrity • Respect
Professionalism
Innovation • Commitment

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O: 417-851-GOLD (4653)   •   F: 417-851-4654   •   1701 W. Sunshine St, Suite K   •   Springfield, MO 65807
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